Privacy Policy – Pandorl

At Pandorl, we take your privacy seriously. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or interact with our services. By using our site, you agree to the practices described below.

1. Information We Collect

We may collect the following types of personal information to provide and improve our services:

  • Contact Information: Name, email address, phone number, and shipping/billing address when you place an order or create an account.
  • Payment Details: Credit/debit card information or other payment method details (processed securely through third-party payment providers; we do not store full payment details on our servers).
  • Account Information: Username, password (encrypted), and preferences when you register for an account.
  • Usage Data: Information about how you interact with our website, such as pages visited, products viewed, and browsing history (collected via cookies and similar tracking technologies).
  • Communications: Content of messages, emails, or feedback you send to us via [email protected] or other contact channels.

2. How We Use Your Information

Your personal information is used to:

  • Process and fulfill your orders (including shipping, delivery, and returns).
  • Create and manage your account, allowing you to track orders, save preferences, and access exclusive features.
  • Communicate with you about your orders, account updates, or promotional offers (you can opt out of marketing communications at any time).
  • Improve our website, products, and services by analyzing usage patterns and customer feedback.
  • Prevent fraud, protect our users and business, and comply with legal obligations.

3. How We Protect Your Information

We implement industry-standard security measures to safeguard your personal data from unauthorized access, disclosure, or misuse. This includes:

  • Encrypting sensitive data (e.g., payment information) using secure socket layer (SSL) technology.
  • Restricting access to personal information to authorized staff only.
  • Regularly updating security protocols to address emerging threats.

While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we take all reasonable steps to minimize risk.

4. Sharing Your Information

We do not sell, rent, or share your personal information with third parties for their marketing purposes, except in the following cases:

  • Service Providers: We may share information with trusted third parties who assist us in operating our website, processing payments, or delivering orders (e.g., shipping companies, payment processors). These parties are contractually obligated to protect your data and use it only for the purposes we specify.
  • Legal Requirements: We may disclose information if required by law, court order, or to protect our rights, property, or safety, or that of our users.

5. Cookies and Tracking Technologies

Our website uses cookies (small text files stored on your device) and similar technologies to enhance your browsing experience. Cookies help us remember your preferences, track cart items, and analyze site traffic. You can manage cookie settings through your browser, but disabling cookies may limit certain features of our website.

6. Your Rights

You have the right to:

  • Access, correct, or delete your personal information (contact us at [email protected] to submit a request).
  • Opt out of marketing communications by clicking the “unsubscribe” link in our emails or contacting us directly.
  • Request a copy of the data we hold about you, or restrict its use in certain circumstances.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “last updated” date. We encourage you to review this policy regularly.

8. Contact Us

If you have questions or concerns about our Privacy Policy or how we handle your data, please reach out to us at [email protected].

Last updated: August 16, 2025