Terms of Purchase – Pandorl

These Terms of Purchase govern all orders placed through the Pandorl website (hereinafter “the Site”). By placing an order, you agree to be bound by these terms, as well as our Privacy Policy. Please read them carefully before completing your purchase.

1. Order Placement and Acceptance

  • To place an order, you must provide accurate and complete information, including contact details, shipping address, and payment information.
  • All orders are subject to acceptance by Pandorl. We reserve the right to decline or cancel an order at our discretion (e.g., due to product unavailability, suspected fraud, or invalid information). If your order is canceled, we will notify you via email and issue a full refund.

2. Pricing and Payment

  • All prices displayed on the Site are in United States Dollars (USD) and include applicable taxes, unless otherwise stated.
  • We accept major credit cards (Visa, Mastercard, American Express) and other secure payment methods as indicated at checkout.
  • Payment is processed at the time of order placement. Your card will be charged immediately, and we will confirm receipt of payment via email.

3. Shipping and Delivery

  • Processing Time: Orders are typically processed and shipped within 1–3 business days of payment confirmation.
  • Delivery Time: Once shipped, delivery is estimated to take 6–12 business days, regardless of the destination (domestic or international).
  • Shipping Methods: We use standard shipping services for all orders. Tracking information will be provided via email once your order has been dispatched.
  • Responsibility: Pandorl is not liable for delays caused by third-party shipping providers, customs procedures, or unforeseen circumstances (e.g., natural disasters, postal strikes).

4. Returns and Refunds

  • Return Period: You may return unused, undamaged items (in their original packaging) for a full refund within 60 days of delivery. Customized or personalized items are non-returnable.
  • Return Process: To initiate a return, contact our customer service team at [email protected] with your order number and reason for return. We will provide instructions for returning the item.
  • Refund Processing: Once we receive and inspect the returned item, we will issue a refund to your original payment method within 5–10 business days. Refund timelines may vary based on your bank or card issuer.
  • Return Shipping Costs: You are responsible for covering return shipping fees, unless the return is due to a defect or error on our part (e.g., wrong item shipped).

5. Product Availability

  • Product availability is indicated on the Site. In the event that a product is out of stock after your order is placed, we will notify you promptly and offer a refund or alternative product (if available).

6. Intellectual Property

  • All products, images, and content on the Site are the property of Pandorl and are protected by intellectual property laws. You may not reproduce, distribute, or use any content without prior written permission.

7. Limitation of Liability

  • Pandorl’s liability for any damages arising from your order is limited to the total amount paid for the product(s) in question. We shall not be liable for indirect, incidental, or consequential damages (e.g., loss of use, loss of profits).

8. Changes to Terms

  • We may update these Terms of Purchase from time to time. Any changes will be posted on this page with a revised “last updated” date. Your continued use of the Site after changes are made constitutes acceptance of the new terms.

9. Contact Us

For questions or concerns regarding these Terms of Purchase, please contact us at [email protected].

Last updated: August 16, 2025