Refund Policy – Pandorl

At Pandorl, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and procedures for requesting a refund, ensuring a transparent and straightforward process for our customers.

1. Eligibility for Refunds

To qualify for a refund, the following conditions must be met:

  • Return Period: The item(s) must be returned within 60 days of the delivery date. Items returned after this period will not be eligible for a refund.
  • Condition of Items: The item(s) must be unused, undamaged, and in their original packaging, including all tags, certificates, and accessories. Items that show signs of wear, alteration, or damage due to improper use will not be accepted.
  • Proof of Purchase: You must provide a valid order number or receipt as proof of purchase.

2. Non-Refundable Items

The following items are not eligible for refunds under any circumstances:

  • Customized or personalized items (e.g., engraved charms, monogrammed jewelry).
  • Items marked as “final sale” or “non-returnable” on the product page at the time of purchase.
  • Gift cards or e-certificates.

3. How to Request a Refund

To initiate a refund, please follow these steps:

  1. Contact Customer Service: Reach out to our team at [email protected] with your order number, the reason for the return, and photos of the item(s) (if applicable). Our team will review your request and provide a Return Authorization (RA) number within 2–3 business days.
  2. Return the Item(s): Package the item(s) securely, include the RA number (provided by our team) inside the package, and ship it to the address specified in the RA confirmation. You are responsible for covering the return shipping costs, unless the return is due to a defect, damage during shipping, or an error on our part (e.g., wrong item shipped).
  3. Inspection of Returned Items: Once we receive your returned item(s), our team will inspect them to verify they meet the eligibility criteria. This process typically takes 3–5 business days from the date of receipt.

4. Refund Processing

  • If your return is approved, we will issue a refund to your original payment method within 5–10 business days of inspection.
  • The refund amount will be equal to the purchase price paid, excluding any original shipping fees (unless the return is due to our error).
  • Refund timelines may vary depending on your bank or credit card issuer. Some financial institutions may take additional time to process the refund and reflect it in your account.

5. Refund for Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect (e.g., wrong style, size, or color), please contact us at [email protected] within 7 days of delivery. Include photos of the item and its packaging, and we will:

  • Arrange for a free return shipping label.
  • Issue a full refund (including original shipping fees) once the item is received and inspected, or
  • Send a replacement item at no additional cost, if available.

6. Cancellations and Refunds

  • If you wish to cancel an order before it has been shipped, contact us immediately at [email protected]. If the order has not yet been processed, we will issue a full refund within 5–10 business days.
  • If the order has already been shipped, you will need to follow the return process outlined above to request a refund.

7. Contact Us

If you have questions about our Refund Policy or need assistance with a refund request, please contact our customer service team at [email protected]. We are committed to resolving any issues promptly and ensuring your satisfaction.

Last updated: August 16, 2025