Shipping Policy – Pandorl

At Pandorl, we strive to ensure your jewelry reaches you in a timely and secure manner. This Shipping Policy outlines our procedures for processing, delivering, and handling shipments, so you know what to expect when placing an order.

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation. Business days exclude weekends and major holidays.
  • Processing time may be extended during peak periods (e.g., holiday seasons) or for customized items, though we will notify you of any delays via email.

2. Delivery Time

  • Once your order is shipped, delivery typically takes 6–12 business days, regardless of your location (domestic or international).
  • Delivery times are estimates and may vary due to factors beyond our control, such as customs processing, weather conditions, or postal service delays.
  • You will receive a shipping confirmation email with a tracking number once your order has been dispatched. This tracking number allows you to monitor the progress of your shipment through the carrier’s website.

3. Shipping Destinations

  • We ship to most countries worldwide. If your location is not eligible for delivery, you will be notified during checkout.

4. Shipping Costs

  • Shipping costs are calculated based on your location and the weight of your order. The exact cost will be displayed during checkout before you complete your purchase.
  • We occasionally offer free shipping promotions, which will be clearly indicated on the website. Eligibility for such promotions (e.g., minimum order value) will be specified in the promotion details.

5. Customs and Import Duties

  • For international shipments, please note that you may be responsible for paying customs duties, taxes, or other fees imposed by your country’s government. These charges are not included in your order total or shipping cost.
  • Pandorl is not responsible for delays caused by customs processing or for covering these additional fees. We recommend checking with your local customs office for more information on potential charges.

6. Lost or Damaged Shipments

  • If your shipment is marked as delivered but you have not received it, please check with your local postal service or carrier first, as packages may sometimes be held at a local facility.
  • If your package is confirmed lost or damaged during transit, contact our customer service team at [email protected] within 7 days of the estimated delivery date. Include your order number and details of the issue, and we will assist in filing a claim with the carrier and arranging a replacement or refund, as appropriate.

7. Address Accuracy

  • It is your responsibility to provide a complete and accurate shipping address during checkout. We cannot be held liable for shipments delayed or misdelivered due to incorrect or incomplete address information.
  • If you need to update your shipping address after placing an order, contact us immediately at [email protected]. We can only modify the address if the order has not yet been shipped.

8. Contact Us

If you have questions about your shipment, tracking, or this Shipping Policy, please reach out to our customer service team at [email protected]. We’re here to help ensure your order arrives smoothly.

Last updated: August 16, 2025